Terms of Service

1. Agreement and Operator

These Terms of Service ("Terms") are an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not require any physical or digital signature. They form a binding agreement between you and GORLA MOUNIKA, India, who operates the My Love mobile application, the website mylove.fit and related services (together, the "Platform"; "we", "us", "our").

By downloading the app, creating an account or using the Platform, you confirm that you have read, understood and accepted these Terms, the Privacy Policy and the Refund & Cancellation Policy. If you do not agree, do not use the Platform.

2. Eligibility: 18+ Only

• You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872. Persons below 18 years may not register, use the Platform or act as hosts.
• We may ask for age or identity verification at any time. Accounts found to belong to minors are terminated immediately and may be reported to the authorities under the Protection of Children from Sexual Offences Act, 2012 where applicable.
• You must not be barred from using the service under any law applicable to you.

3. The Platform and Our Role as an Intermediary

My Love is an online platform that lets adult users connect with independent hosts through audio calls, video calls and chat. We act as an "intermediary" as defined in the Information Technology Act, 2000 and follow the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Hosts are independent persons and are not our employees, agents or partners. We do not control, endorse or guarantee what users say or share, and we do not provide any escort, dating-guarantee, adult or sexual service.

4. Account Registration and Security

• You register with a valid Indian mobile number verified by a One-Time Password (OTP). Provide accurate, current and complete information.
• One person may hold one account. You are responsible for all activity under your account and for keeping your device and OTP secure.
• Notify us immediately at the contact email below if you suspect unauthorised use.
• Hosts must complete identity (KYC) and selfie verification before going live and must provide only genuine documents.

5. Virtual Coins, Gifts and Payments

• "Coins" are a limited, non-transferable, revocable licence to use paid features (calls, chat, virtual gifts). Coins are not money, e-money, a prepaid payment instrument, a deposit or a store of value, and cannot be exchanged for cash or transferred between users except as shown in the app.
• Prices are shown in Indian Rupees (INR) and include applicable taxes, including GST, unless stated otherwise. Rates per minute and gift values are displayed in the app before you use them.
• Payments are processed by third-party payment gateways, banks and UPI apps regulated in India. We do not store your card number, CVV, UPI PIN or net-banking credentials.
• Offers such as the "Daily 90 Sec Free Call" are promotional, may be changed or withdrawn at any time, have no cash value and may be limited to one claim per user per day.
• Refunds are governed by the Refund & Cancellation Policy.

6. Host Earnings and Taxes

Hosts earn a share of coins received through calls and gifts as shown in the app. Payouts are made to a verified bank account or UPI ID in the host's own name, subject to minimum thresholds and KYC. Hosts are solely responsible for their own income-tax, GST and other tax compliance. We may deduct tax at source or withhold payouts where required by Indian law, or where fraud or a violation of these Terms is suspected.

7. User Conduct and Prohibited Content

In line with Rule 3(1)(b) of the IT Intermediary Rules, 2021, you must not host, display, upload, transmit or share anything that:

• is obscene, pornographic, paedophilic, sexually explicit, or invasive of another's bodily privacy, including nudity or sexual acts on camera;
• harasses, threatens, stalks, defames, blackmails, or is hateful or discriminatory on grounds of religion, caste, gender, region or otherwise;
• impersonates another person, uses a fake identity, or is deceptive or fraudulent;
• infringes any patent, trademark, copyright or other proprietary right;
• threatens the unity, integrity, defence, security or sovereignty of India, public order, or is otherwise unlawful under any law in force.

You also agree not to:

• ask for, offer or move money outside the app, or exchange phone numbers, WhatsApp, Telegram, Instagram or other off-platform contact details;
• record, screenshot, screen-capture or re-broadcast any call, chat or host without consent;
• use bots, scripts, emulators, modified apps or multiple accounts, or attempt to bypass coin charges, reverse-engineer or disrupt the Platform;
• use the Platform for any unlawful purpose, including cheating, extortion or soliciting prohibited services.

8. Safety, Moderation and Reporting

We may remove or disable access to content or accounts that violate these Terms or applicable law, on our own or on receiving a complaint, a court order or a notice from an appropriate government agency. Content depicting nudity or sexual acts or impersonation that is reported will be acted on within the timelines set out in the IT Intermediary Rules, 2021. You can report misconduct through the app or by writing to our Grievance Officer (section 14). We may share information with law enforcement authorities when required by law.

9. Intellectual Property

The Platform, including its name, logo, design, software and content created by us, is protected by the Copyright Act, 1957, the Trade Marks Act, 1999 and other laws, and belongs to us or our licensors. You receive a personal, non-exclusive, non-transferable, revocable licence to use the app for its intended purpose. You grant us a limited licence to process content you submit only as needed to operate the Platform.

10. Suspension and Termination

We may suspend or terminate your account, with or without notice, for breach of these Terms, suspected fraud, unlawful activity, or if required by law. Unspent coins in an account terminated for violation may be forfeited, subject to your rights under the Consumer Protection Act, 2019. You may stop using the Platform and delete your account at any time through the Data Deletion page.

11. Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the extent permitted by law, we do not guarantee uninterrupted or error-free service, the availability of any host, or the conduct, truthfulness or identity of any user. Interactions with other users are at your own risk. Nothing in these Terms excludes any right you have as a consumer that cannot be excluded under Indian law.

12. Limitation of Liability and Indemnity

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, data or goodwill arising from your use of the Platform. Our total liability for any claim relating to the Platform is limited to the amount you paid to us in the three (3) months before the claim arose. You agree to indemnify us against claims, losses and expenses arising from your breach of these Terms, your content, or your violation of any law or third-party right.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Please first contact us (section 14) so we can try to resolve your complaint. Disputes that cannot be resolved amicably may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, conducted in English in India, subject to the exclusive jurisdiction of the competent courts in India. Nothing here limits your right as a consumer to approach a Consumer Commission under the Consumer Protection Act, 2019, or the National Consumer Helpline (1915) or the e-Daakhil portal.

14. Contact and Grievance Officer

In accordance with the Information Technology Act, 2000, the IT Intermediary Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, complaints are received by:

We acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt (or within one month for consumer complaints, as required by the E-Commerce Rules). You may also use the Contact Us page.

15. Changes and General

We may update these Terms from time to time. The updated version will be posted here with a new "last updated" date, and continued use after that means you accept the changes. If any provision is held unenforceable, the rest remain in force. These Terms, together with the Privacy Policy and Refund & Cancellation Policy, are the entire agreement between you and us.